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We are looking to recruit an Apprentice Aftersales Advisor for our Volvo retailer McNaughton Ross Volvo site in Ticehurst on the Kent / East Sussex boarder.

To achieve our growth ambitions we are looking to recruit an Apprentice Aftersales Advisor who can take pride in bringing Volvo’s brand values to life, and ensure all customers enjoy an outstanding experience within the retail Service environment.

We are looking for a dynamic and self-motivated individual with experience in a customer centric role. They will be able to demonstrate a passion for delivering an outstanding customer experience combined with a genuine interest in Volvo Cars, and the tenacity to continue to grow their skills and knowledge.

They will need to form effective working relationships within both sales and aftersales departments as well as customers. Our Team goal is to offer the highest level of customer satisfaction possible in all areas.

The role is to support customers and the after sales team primarily in the following areas:

  • Providing customers with specific and relevant information about their car and its condition
  • Planning and performing pre picking and contacting customers to confirm the booking prior to the car coming in.
  • Seeing our customers in and talking through the work to be completed.
  • Offering additional products, extended warranties, accessories and repairs gaining understanding from our technicians and the team around you, as well as the information that will be available to you.
  • Managing your own work load and communicating with the team.
  • Managing the car and invoice hand-over.

As an Aftersales Advisor you will need confident communication skills are key - face-to-face, on the phone and online.

The successful applicant will be enrolled on the Volvo Aftersales Apprenticeship certification programme; designed to give all the skills and knowledge needed to deliver the finest Volvo customer experience. This will be a blend of product, systems, and process training including instructor led courses at Volvo Car UK’s Training and Development Centre in Northamptonshire, e-learning and self-study.

And it doesn’t stop there – they will have access to the Volvo Cars Performance Academy to keep their knowledge and skills in tip top condition throughout their career.

Alongside a generous apprentice salary, you will also be eligible for a Volvo Car scheme Volvo car, plus 28 days holidays per year (includes bank holidays).

Hours of Work

Monday – Friday, 8.00am to 5:30pm
Saturdays, 8.30am – 5:00pm - 1in3

Education

GCSE or equivalent

Ref: MNRAAA

Closing Date 28/02/2025
Location McNaughton Ross, Ticehurst
Benefits
Working Hours 08:00 - 17:30
Salary On application

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