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Sales & Service Reviews

David Rowe - March 2023

Squire Furneaux Guildford ★

Excellent service from Ian and have consistently received courteous and helpful service from service over the past 3 years of Volvo ownership.

Jordane Mathieu - March 2023

Parkside ★

Lovely folks in here, bought my latest car there and their follow up has been exemplary. Would highly recommend.

Stephen Slade - March 2023

Volvo Cars Tonbridge ★

Outstanding garage. Matt Knell took care of some work on my Polestar and is a real credit to Volvo. He was very professional, friendly, and great to deal with.

Sung Wook Han - March 2023

Volvo Cars Thames Ditton ★

Mr Callum Price was very welcoming, cordial and went the extra mile to assist the repair process. Repair was done quickly and all as promised. Extremely happy with the overall experience! Thank you Callum and Volvo Thames Ditton!

Reza Khalesi​ - March 2023

McNaughton Ross ★

A big thank you to Peter for his advice, patience and first class expertise to exchange our xc90 for a hybrid xc60 T6. Great car and fantastic customer service. Thanks Peter and all involved.

Harry B - March 2023

Parkside ★

Brilliant service, couldn't be more helpful. Even sorted the add-ons I needed before previously arranged so didn't even need to take the car back once exchanged!

Grant Allen - February 2023

Volvo Cars Tonbridge

Looked after really well by Rob and Kian. Great product knowledge and provided a seamless service.

Benedict Dunhill - February 2023

Volvo Cars Tonbridge

Chis and Kian super helpful today as I picked up new car. Enjoying all the benefits of a fab Volvo XC60.

Michael Elliot - February 2023

Volvo Cars Leatherhead ★

Squire Furneaux Leatherhead - Volvo Cars. I have just purchased a Volvo S60 B5 car from this aforesaid company. I dealt with Lewis Millard Salesman and I confirm that he was excellent, knowledgeable upto date plus explained the purchase procedure easily. He showed me and explained all the facilities the car offered, I am so happy with the purchase and the car is very special.

Thank You Squire Furneaux Leatherhead and Lewis Millard. 10 out of 10
Rgds, Mike Elliott

Jessica Ward - February 2023

Volvo Cars Tonbridge ★

I love this dealership! I saw another review which said 'modern garage, old fashioned service'! I absolutely agree with that! I have used Tonbridge Volvo since buying my first Volvo in 2015 when they were at Hildenborough. When they moved to their glossy new premises in Tonbridge I feared that things would not be the same, but I needn't have worried. I always get a warm welcome whether it's from the Sales, Service or Parts dept, and the receptionists are also very polite and friendly. I had to buy a used car recently at short notice as my lovely V40 was written off. Craig in the Sales dept has worked for Volvo for many years and his experience, knowledge and understanding manner was much appreciated. I plumped for an XC40 R Design pro which I am very happy with, and at no point did I feel pressurised into buying any particular car. Craig listened to what I wanted, bearing in mind the specifications of my previous car, and came up trumps with the XC40. The Service dept are helpful and welcoming. Matt the Service Manger is super respectful towards customers. He always goes above and beyond to assist customers with any queries or concerns, which gives the Service dept a reassuringly personal feel. He is clearly a people person, as is David who is always polite and friendly and like a little ray of sunshine in what, at times, can feel like a gloomy world. His gentle banter is hilarious and puts customers at ease which makes the whole experience feel delightfully personal. Vernon was very helpful and was happy to find answers to a couple of queries when I visited the other day. Martyn in the Parts dept is very knowledgeable and accommodating. He was particularly helpful when my V40 windscreen was damaged and needed replacing after Autoglass messed me around. He had a windscreen ready to order just in case Autoglass struggled to find the correct one and didn't make me feel awkward when I rang to say Autoglass had finally sorted my windscreen out and I wouldn't need the one standby one from Volvo (I would have gone with Tonbridge Volvo instead of Autoglass if my insurance company hadn't been so obstructive about using anyone other than Autoglass). So yep! - modern garage, old fashioned service hits the proverbial nail bang on the head! A rare beast in this day and age! Well done Tonbridge Volvo and thank you for such top notch service! Look forward to seeing you all when I bring the lovely Villhemina in for her next service!

Richard Coleman - February 2023

McNaughton Ross ★

Peter was very professional, knowledgeable, helpful and once we’d decided it was a nice easy process and delivery which helped as we were an hour away.

Raheel Ahmed - February 2023

Volvo Cars Leatherhead ★

I was not happy at first, but Criss Carter is the man to go to. Solved everything smoothly. Squire centre leatherhead is not the nearest to me but I choose to visit them due to good service.

Raymond Matikinye - February 2023

Squire Furneaux Guildford ★

My family and I want to thank the staff and especially Tom for helping us get what we think is an amazing car (The XC60). The whole process was flawless and did not feel pressured. It was a wonderful day out with my wife and kids (who would have driven out with the showroom cars given the chance). Patient and accommodation staff. Thank you HSF for an wonderful experience and a fantastic car.

Derek Kinderciff-Jones - January 2023

McNaughton Ross ★

A big thanks to Peter and the team for a great service. They never fail to make you feel like a VIP. Every area from test drive, advice on the purchase to handover is covered with professionalism and care. Many thanks.

Simon Dearsly - January 2023

Volvo Cars Leatherhead ★

Dealt with Brett who was very helpful and, refreshingly for car sales, was focused on helping us to make the right decision rather than pressuring us to buy a car then-and-there. This approach has made it far more likely that we will buy a Volvo in the future.​

Denise Hance - January 2023

Volvo Cars Thames Ditton ★

Henrik was extremely helpful and knowledgeable, helping us to decide which model within the Volvo range best suited our needs. He was able to arrange an accompanied test drive in the vehicle we were interested in. Thoroughly recommend !

Bernard Grundy - January 2023

Parkside ★

My third Volvo from Parkside in 12 years and as always the experience from start to finish was excellent. Tim kept me in touch on a very regular basis and Callum was great on handover explaining every detail of the latest model. Great all round service as you would expect from Volvo. Thanks Parkside.

John Kenny - January 2023

Volvo Cars Thames Ditton ★

Recently picked up my Volvo XC60 and the experience was excellent. Tim Saise helped me throughout and it was a pleasure to deal with him. He was on hand to answer any questions I had and I would recommend dealing with him if it's a Volvo you want.

Stuart Cullip - December 2022

Volvo Cars Leatherhead ★

​We have been loyal customers of Squire Furneaux for over 15 years and have always received excellent customer service. Chris and the team always go above and beyond to ensure we drive away happy. We can’t recommend then highly enough.

Mandy Sims - December 2022

Parkside ★

I recently purchased second hand XC90 Volvo which I have to say is fabulous. From first walking into Parkside Orpington Volvo Branch, I was greeted by Tej Bajwa. He was extremely professional, knowledgeable, and understanding to my needs for a 7 seater car. His customer service is outstanding. He is a credit to Volvo.

Jacob Samuel - December 2022

Squire Furneaux Guildford ★

I’d just like to thank Jonathan for his professionalism and can-do attitude when I was directed to the dealership by Volvo assist. Whilst the issue couldn’t be dealt with immediately, Jonathan went out of his way to be helpful and be of assistance.

Ozge Ekin - December 2022

Volvo Cars Thames Ditton ★

Ok, this is a long story but ended up very happily thanks to Chris and Henrik.

I recently purchased an approved used Volvo XC60 from another branch of HSF Group but was not particularly happy with the specs of the car and the customer service I received. I wanted to change the car within the 30 days exchange warranty, but the car I found was sold at their branch in Thames Ditton. I visited this branch and met with Chris and Henrik before, who were very kind and helpful back then so I decided to pay them another visit to ask about my options about the exchange.

Chris stepped in to help me with the exchange process, which apparently took some time to deal with all the paperwork and finance agreement. It was indeed a pleasure to work with him as he was precise about the process, kept me up to date and always accessible. After my sort of ‘bitter’ experience with the first car I purchased and losing my appetite, Chris changed my thoughts about Volvo and apparently ‘won me back’ as a customer.

I have to add a big thanks to Tim for his kindness on the phone and greeting me with a big smile on his face every time, and Henrik for his friendly attitude and helping my 8yo son to check the XC90 while I was busy with the paperwork.

I suggest this should be the first stop if you are in the market to purchase a Volvo.