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Due to the national lockdown in England, following government guidelines, our showrooms are closed.
Our sales teams are still here and able to assist you virtually. During this time, we apologise however we are not able to offer vehicle test drives.
We are fully set up to offer click and collect, deliver your new or used car, and help you research your next Volvo by email, phone and online.
Our Service Centres are open, by appointment
only, allowing us to continue servicing and repairing vehicles with all relevant safety
measures in place.
If you are visiting our premises please remember your face covering.
If you require any further information, or would like to book a virtual appointment, please do not hesitate to contact us.
Find information below regarding:
- Visiting Our Retailers
- Our Vehicle Sanitisation Process
- Vehicle Delivery
- Researching Your Next Volvo
- Virtual Appointments
- Servicing
- Volvo Parts & Accessories
Visiting our Retailers
The safety of you, our customers, and our employees remains our number one priority.
Please only visit our retailers if you have booked an appointment.
When you enter the retailer please ensure you are wearing a face covering, sanitise your hands and check-in to the NHS Track & Trace app using our QR code at reception.
We can only allow a certain number of customers into the retailer at one time to ensure social distancing measures can be enforced. This may mean you will be required to wait outside the retailer before your appointment.
Please do not visit our showrooms or service centres if you or anyone in your household has tested positive or is showing symptoms of Covid-19.
Our Vehicle Sanitisation Process
Before and after every test drive or service our vehicles undergo a comprehensive sanitisation process.
We have been taking several important steps to make sure all high touch areas are disinfected in our vehicles, so you can feel safe knowing our vehicles are clean when you visit us or collect/accept delivery.
The areas we disinfect include:
- Car keys
- AC/ventilation, cleaning
- Armrests
- Buttons and switches
- Centre display
- Door handles and door frames, inside and out
- Glovebox
- Luggage compartment handles, inside and out
- Rear view mirror
- Safety belts
- Shift knob
- Steering wheel
- Ventilation knobs
Our teams have also been asked to wash their hands before and after every contact with the car, and we have asked that they do not shake hands with any of our customers during this uncertain period.
Please be assured these measures have been taken as a precaution and to give you reassurance that visiting us has always and will continue to be a safe and welcoming experience.
Delivery of New & Existing Orders
For your protection we’re adhering to all government guidelines on social distancing and sanitation practices, so you can receive your new car with total peace of mind, choosing one of the following options:
Collection
You are welcome to come to the showroom where we will carry out vehicle handovers outside with full social distancing measures in place.
Delivery
We can arrange a safe and socially distanced home delivery and handover at a time to suit you.
Alternatively,If you’re not comfortable or able to receive your new car, let us know and we’ll postpone until you’re ready.
Researching Your Next Volvo
You are very welcome to book an appointment to discuss your new vehicle via telephone or video call.
However, we also have a range of information on our website that will help you research your next car, from initial model information, right through to stock listings and online ordering:
Virtual Appointments
We continue to offer a variety of options for virtual appointments, including:
- A phone call or video call to discuss your needs, model interest and budget.
- Video walkarounds of new or used cars of interest.
- A discussion on finance options.
- Sales teams available for follow up questions on the phone and email.
- Online ordering with digital document signing.
- A phone call or video call to go through vehicle information,
infotainment system and dashboard controls, following collection or
delivery, with our Product Specialists.
Servicing
Our Service and Repair Centres are open for servicing, MOT and repairs. For your safety we are operating an appointment-based system to manage the number of people on site at any one time.
Rest assured that your safety is still our number one priority, and we will be following all safety
measures we have had in place and working effectively for the last few months. This enables us to offer
both drop-off or collection / delivery services. (Subject to availability.)
For handover interaction, as well as vehicle work and preparation, we’re adhering to all government guidelines on social distancing and sanitation practices.
Volvo Parts and Accessories
Our Parts and Accessories departments are open to support our Service Centres, by click and collect or delivery. Order online using the following links.